RETURN & REFUND POLICY

At Ginny's, we want you to be completely satisfied with your purchase. If you're not happy with your order, we offer the following options to ensure your experience with us remains positive:

1. Product Replacements & Refunds:

- If you are not satisfied with your purchase, we are happy to replace any **unopened bottles** with an alternative product or credit your account.

- Returns must be received in their original, unopened condition, and any costs associated with returning products due to ‘change of mind’ or ‘customer error’ will be the responsibility of the customer.

2. Damaged Goods:

- If your delivery has been ‘damaged in transit’, we will replace the damaged bottles at no additional cost.

- Please report any damaged goods within ‘48 hours of delivery’ to be eligible for a replacement.

3. Incorrect Orders:

- If your order has been ‘packed incorrectly’ and does not match the invoice, we will correct the issue promptly.

- Any discrepancies in the order must be reported within ‘48 hours of delivery’ for us to assist with replacements or corrections.

For any queries or to initiate a return, please contact our customer service team, and we’ll be happy to assist you.

Thank you for choosing Ginny's!