Frequently asked questions
Ordering & Shipping
Do you ship nationwide across New Zealand?
Yes, we deliver to most locations throughout Aotearoa. Rural delivery may take an extra day or two.
How long will my order take to arrive?
Orders usually ship within 1–3 working days. You'll receive a tracking number once it's on the way.
Is there a minimum order amount?
There's no minimum spend – order as little or as much as you'd like!
Can I send my order as a gift?
Absolutely. You can add a gift note at checkout, and we’ll make sure it’s packed beautifully (no pricing included).
Products & Producers
Where do your wines and spirits come from?
Everything we stock is 100% New Zealand-made from small, family-owned producers we know and love.
Are your products organic or sustainably made?
Many of our producers are certified organic, biodynamic, or follow sustainable practices. You’ll find these details listed on each product page.
What does “small batch” mean?
It means limited runs made with care – not mass-produced, just really good stuff, crafted by hand.
Ginny's Experience
Why buy from Ginnys instead of a supermarket?
We work directly with boutique producers, which means better value, better stories, and fresher drops delivered straight to your door.
Do you offer tasting notes or pairing suggestions?
Yes! We include tasting notes on each product page and often suggest food or cocktail pairings to bring out the best in each bottle.
Payments & Security
What payment methods do you accept?
We accept Visa, Mastercard, Amex, and most major credit/debit cards. We also accept Afterpay! All payments are processed securely.
Is your site safe to order from?
100%. We use encrypted, secure checkout technology to keep your info protected.
Accounts, Returns & More
Do I need an account to order?
Nope! But creating one makes it easier to track orders and reorder your favourites.
What if my order arrives damaged or incorrect?
Just get in touch and we’ll make it right – whether that’s a replacement or refund.
Can I return a product if I don’t like it? Due to liquor laws, we can’t accept returns based on taste – but if something isn’t right, let us know.